Manage social inbox, reviews, and analytics

SmallForce can bring supported social conversations and reviews into the same operating workflow used for publishing.

Inbox

List conversations, inspect their messages, mark conversations as read, and send supported text or rich messages. Resolve the conversation and account from SmallForce before replying. Give employees clear escalation rules for refunds, legal threats, sensitive personal information, or commitments outside approved policy.

Reviews

List and inspect supported Facebook and Google Business reviews, create a reply, or remove an existing reply where supported. Ground responses in the business’s approved service information. Do not invent a customer history or claim that an issue was resolved when it was not.

Synchronization

Refresh account, profile, post, or external-post state when provider changes are not yet reflected. Synchronization imports provider state; it is not a substitute for checking a mutation result.

Analytics

Analytics covers daily performance, best-time analysis, content decay, posting frequency, followers, post timelines, and provider-specific metrics for Facebook, Instagram, YouTube, TikTok, and LinkedIn. Use the leaf command’s current help for metric names, date limits, and supported breakdowns.

See the complete smallforce social reference.