Product Updates

Changelog

New updates and improvements to SmallForce. Follow along as we build the AI workforce for small businesses.

Complete Marketing Site Redesign

new improved

We rebuilt the entire marketing site from scratch. Clean, modern design with a cinematic hero section, polished components, and a mobile-first responsive layout designed to convert.

  • New — Cinematic hero section with product video and smooth scroll animations
  • New — Modern component library with refined typography and spacing
  • New — Dedicated changelog, blog, and landing pages
  • Improved — Fully responsive, mobile-first layout across every page
  • Improved — Faster page loads with optimized assets and modern Astro architecture

Full Reddit Support

new

Added full support for Reddit — DMs, posting, and more. Manage your Reddit presence directly from the SmallForce dashboard.

  • New — Post to Reddit directly from SmallForce
  • New — Reddit DMs in your unified inbox
  • New — Full Reddit account management from the dashboard

Bug Fixes & Call Filtering Improvements

fixed improved

Squashed some bugs and improved filtering in calls.

  • Fixed — Various bug fixes and stability improvements
  • Improved — Better filtering in the calls section

AI Client Data Extraction

new

AI now extracts client data from every call automatically — email, location, caller name, lead source, budget range, business type, services interested, and more. This can be toggled on or off from your assistant settings.

  • New — AI extracts structured client data from every call automatically
  • New — Client Data tab on each call with fields like email, location, budget, lead source, and services interested
  • New — Toggle AI client data extraction on/off per assistant from settings
SmallForce call detail showing the Client Data tab with AI-extracted fields like email, location, caller name, lead source, budget range, and services interested

Message Templates

new

Templates for messages are here — store canned responses and reuse them across conversations. Supports saved replies, Instagram carousels, buttons, and quick replies.

  • New — Create and store reusable message templates
  • New — Support for saved replies, buttons, quick replies, and Instagram carousels
  • New — Search and filter templates by type
  • New — Track sends and clicks per template
SmallForce inbox settings showing the Message Templates screen with saved replies, buttons, quick replies, and carousel templates

Inbox Conversation Tagging

new

Tag your inbox conversations to stay organized. AI automatically tags new conversations as they come in, and you can manage your tags directly from the settings.

  • New — Tag inbox conversations with custom labels like Lead, VIP, Follow Up, and more
  • New — AI automatically tags new conversations based on context
  • New — Manage and customize tags from Settings — create, edit, and delete tags
SmallForce inbox showing tagged conversations with Lead, VIP, Collab, and Spam labels alongside a Manage Tags popover

Instagram Ice Breakers & Bug Fixes

new fixed

Set Instagram ice breakers to increase your conversation rate — prompt visitors to start a chat with pre-set conversation starters.

  • New — Set Instagram ice breakers to increase your conversation rate
  • Fixed — Squashed various bugs and stability improvements

Assistant Testing & AI Analysis Toggle

new

Now you can test assistants right from the dashboard — configure assistants and test them right away. You can also toggle AI analysis on the assistant to fine-tune how your AI processes and responds to conversations.

  • New — Test assistants directly from the dashboard with one click
  • New — Configure assistant settings and test them right away — no switching contexts
  • New — Toggle AI analysis on/off per assistant for granular control
SmallForce dashboard showing the new Test Call button on the assistant configuration screen

Voice AI & Call Recordings

new

Your AI receptionist is live. Human-quality voice AI handles phone calls around the clock — with full recordings and automatic extraction of leads, intents, and follow-ups after every conversation.

  • New — Voice AI phone receptionist powered by Vapi with real-time latency optimization
  • New — Full call recordings for every AI and human conversation
  • New — Automatic post-call extraction of leads, intents, and follow-up actions
  • New — Session history with complete transparency into every call

AI Review Analysis & Sentiment

new

Let AI handle the heavy lifting on reviews. Get instant sentiment analysis, opinion summaries, and smart reply suggestions grounded in your business context — so every response sounds on-brand.

  • New — AI-powered sentiment detection for every Google review
  • New — Instant opinion summaries highlighting key themes and feedback
  • New — Context-aware reply suggestions grounded in your organization’s knowledge base
  • New — Convert positive reviews into stylized image cards for social proof sharing

Google Reviews Dashboard

new

All your Google reviews in one place. View ratings, reply directly, and manage reviews across every business location — synced automatically every hour.

  • New — Unified Google Reviews dashboard with star-rating distribution
  • New — Reply to reviews directly from the SmallForce dashboard
  • New — Multi-location sync with automatic hourly updates from Google Business Profile
  • New — Negative review alerts for reviews with 2 stars or below

Multi-Location Posting

new

One post, every location. Schedule a single post to multiple physical business locations simultaneously — no more duplicating content across accounts.

  • New — Post to multiple business locations from a single compose screen
  • New — Fan-out scheduling across all connected locations at once
  • New — Per-location analytics so you can see how each location performs