Legal

Terms of Service

Effective date: February 17, 2026

Welcome to Smallforce. These Terms of Service ("Terms") govern your access to and use of the Smallforce platform, including our mobile application, AI-powered business tools, and all related services (collectively, the "Service"). By using the Service, you agree to these Terms.

1. Acceptance of Terms

By creating an account, downloading, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Smallforce ("Company," "we," "us," or "our").

2. Description of Service

Smallforce provides AI-powered business tools ("AI Employees") designed for small businesses, including but not limited to:

  • AI Voice Assistants — Automated phone answering, lead capture, and call analysis.
  • AI Chatbot Widgets — Embeddable website chatbots trained on your business knowledge.
  • Social Media Management — Multi-platform scheduling, publishing, and engagement tools.
  • AI Inbox Manager — Automated direct message and comment responses across social platforms.
  • AI Design Studio — AI-generated marketing visuals, videos, and slideshow creation.
  • Google Reviews Management — Review monitoring, AI-powered sentiment analysis, and reply suggestions.
  • SmallForce HQ — Custom AI agent orchestration and deployment.

3. Account Registration

To use the Service, you must create an account by providing accurate, complete, and current information. You may register via email and password or through third-party authentication providers (e.g., Google Sign-In).

You are solely responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activities that occur under your account.
  • Notifying us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Organizations & Team Access

Smallforce supports multi-organization workspaces. As an organization owner or administrator, you may invite team members and assign roles.

You are responsible for:

  • Ensuring all invited members comply with these Terms.
  • Managing permissions and access levels within your organization.
  • Any actions taken by team members within your organization's workspace.

5. Credits & Billing

Certain features of the Service operate on a credit-based system. Credits are consumed when you use AI-powered features such as call analysis, design generation, and AI review analysis.

  • Credits are non-transferable and non-refundable unless required by law.
  • We reserve the right to modify credit pricing and consumption rates with reasonable notice.
  • You are responsible for monitoring your credit balance. Low-balance alerts are provided as a courtesy and are not guaranteed.

Subscription plans, if applicable, are billed on a recurring basis. You may manage or cancel subscriptions through the app.

6. Acceptable Use

You agree NOT to use the Service to:

  • Violate any applicable law, regulation, or third-party rights.
  • Transmit harmful, harassing, defamatory, obscene, or fraudulent content.
  • Impersonate any person or entity, or misrepresent your affiliation.
  • Interfere with or disrupt the Service, servers, or networks.
  • Attempt to gain unauthorized access to any part of the Service.
  • Use AI-generated content or voice assistants to deceive, mislead, or defraud individuals.
  • Generate spam, unsolicited messages, or automated bulk communications.
  • Reverse engineer, decompile, or extract source code from the Service.

Violation of this section may result in immediate account termination without refund.

7. AI-Generated Content

The Service uses artificial intelligence to generate text, images, voice responses, and other content. You acknowledge that:

  • AI-generated content may not always be accurate, complete, or appropriate.
  • You are solely responsible for reviewing, editing, and approving any AI-generated content before publishing or distributing it.
  • We do not guarantee that AI-generated content will be free of errors, bias, or unintended outputs.
  • AI voice assistants represent your business; you are responsible for ensuring their responses align with applicable laws and regulations.

8. Third-Party Integrations

The Service integrates with third-party platforms including, but not limited to, Google Business Profile, Instagram, Facebook, TikTok, X (Twitter), Bluesky, Reddit, and Telegram.

  • Your use of third-party services is subject to their respective terms and policies.
  • We are not responsible for the availability, accuracy, or conduct of third-party services.
  • Connecting your social media accounts grants us permission to read, compose, and publish content on your behalf as directed by you.
  • We do not store third-party passwords; authentication is handled through secure OAuth protocols.

9. Intellectual Property

The Service and its original content (excluding user-generated content) are and shall remain the exclusive property of Smallforce and its licensors.

  • Content you create, upload, or generate through the Service remains your property.
  • By using the Service, you grant us a limited, non-exclusive license to host, store, and process your content solely for the purpose of providing the Service.
  • You retain all rights to AI-generated content created using your prompts and business data.
  • Our trademarks, logos, and brand assets may not be used without prior written consent.

10. Data & Privacy

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection, processing, and storage of data as described in our Privacy Policy.

11. Knowledge Base & Training Data

You may upload documents, text, and URLs to train your AI assistants ("Knowledge Base"). You represent and warrant that:

  • You own or have the right to use all content uploaded to your Knowledge Base.
  • Uploaded content does not infringe any third-party intellectual property rights.
  • You are responsible for the accuracy and legality of your training data.

We do not use your Knowledge Base data to train our general AI models. Your training data is isolated to your organization.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMALLFORCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free.
  • AI-generated outputs will be accurate or suitable for any particular purpose.
  • Defects will be corrected in any particular timeframe.

14. Indemnification

You agree to indemnify, defend, and hold harmless Smallforce, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any third-party rights.
  • Content you create, publish, or distribute through the Service.

15. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice.

Upon termination:

  • Your right to use the Service ceases immediately.
  • We may delete your account data after a reasonable retention period.
  • Provisions that by their nature should survive termination (including Limitation of Liability, Indemnification, and Dispute Resolution) shall survive.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the app or via email.

Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. If you do not agree with any changes, you must discontinue use of the Service.

17. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, unless you opt out within 30 days of account creation by contacting us at support@smallforcehq.com.

18. Contact Us

If you have any questions about these Terms of Service, please contact us: