Your tenant line, answered 24/7 in your company’s name. Maya takes maintenance requests properly, answers leasing questions, and only wakes your on-call for a real emergency.
(512) 555-0163
Inbound · Maya · Oakridge maintenance line
Phone call audio
Transcript
Summary
Maintenance request for Riverside Lofts 4B. Not an emergency, so it waits for the morning.
Conversation outcomes5 of 5
A tenant call in the real Calls page, as it plays.
Oakridge Properties is a sample business.
What it handles
Most tenant calls aren’t emergencies. They still need the right questions asked, in your company’s name, at any hour.
Maya asks what your team would: which unit, what’s wrong, how bad it is, and whether maintenance can let themselves in.
Maya is on a call(512) 555-0163 · inbound
CallerWater’s dripping under my kitchen sink.
MayaIs it a slow drip, or spreading across the floor?
CallerSlow drip. You can let yourselves in.
Availability, pets, parking and fees, answered from your own material.
“Do you have a 2-bed at Oak Street?”
One from March 1, $1,650. Taking their details for a viewing.
“Are cats allowed?”
Yes, two max, $300 deposit. From Pet policy.pdf
A clear message with the context, not a voicemail to decode.
Give each building its own local number, with its own hours and who it rings.
Maintenance emergencies
A maintenance emergency is anything that puts people or the building at risk, or makes a unit unlivable, and can’t wait for business hours. You write the list once, in your own words, and Maya follows it on every call.
Call Carlos (on call) when a tenant has:
Everything else: take the unit, the issue and permission to enter. Maintenance calls back from 8 AM.
After hours
Outside office hours Maya answers every tenant call. When one matches your emergency policy, an AI employee calls your on-call’s iPhone as soon as the call ends, with the unit and what’s wrong.
Last night4 calls · 1 woke Carlos
SmallForce · Oakridge HQ
Emma
Emergency at Oak Street 12C. Water coming through the kitchen ceiling. Maya took the call at 2:14 AM and has the tenant’s number.
A number per property
Tenants call their building’s line, prospects call leasing. Buy as many local numbers as you need and set each one’s hours and who it rings.
Calls
Assistants that answer your phone, the calls they take and the numbers they use.
3 numbers
Buy numberMaya Maya Maya On your listings
Put the SmallForce embed on your listing pages. Prospects ask about availability, pets and fees any time, and in office hours they can video call your leasing team straight from the page.
Online now Hi, I’m Maya.
Ask me anything, the way a customer would call you.
Talk to Maya Video call Talk to leasing is back at 9:00 AMCompare
Call centers put a person on every call, which some portfolios need. Maya is an AI phone answering service built for the requests, questions and messages most tenant lines get.
| Feature | SmallForce · Maya | Property management call center | Voicemail |
|---|---|---|---|
| Answers every tenant call, 24/7 | Yes | Depends on the plan | No |
| Follows your own emergency policy | Yes, in your words | A script you send them | No |
| Takes unit, issue and permission to enter | On every maintenance call | Usually | Only if they say it |
| Reaches your on-call for emergencies | An AI employee calls their iPhone | Patches or pages them | No |
| Answers leasing questions | From your listings and policies | Rarely | No |
| Recording and transcript of every call | Every call | Varies | Audio only |
So does every other AI employee. Calls use 24 SmallForce Credits a minute, and each local number uses 500 a month.
FAQ
The questions property managers ask most about answering services and AI, answered straight.
It answers your tenant and leasing lines when your team can’t: after hours, on weekends and when everyone’s busy. It takes maintenance requests with the unit and the issue, answers common questions and gets real emergencies to your on-call. Maya does this as an AI receptionist, from your own policies.
Property management call centers usually charge a monthly plan plus per-minute or per-call fees. Maya is included in the $149 a month SmallForce plan with every other AI employee. Calls use 24 SmallForce Credits a minute, and each local number uses 500 a month.
See plans and pricingAnything that puts people or the building at risk, or makes a unit unlivable, and can’t wait for business hours: active leaks or flooding, no heat in freezing weather, a gas smell, sewage backing up, no water or power, or a broken entry lock. You write your own list, and Maya follows it.
Yes, for real emergencies. Maya answers, keeps the tenant calm and takes the unit and the details. As soon as the call ends, an AI employee calls your on-call’s iPhone if it matches your emergency policy. Outside business hours Maya doesn’t put the tenant straight through, so your on-call calls them back with everything she took down.
Not directly today. Every call lands in your SmallForce dashboard and app with the recording, transcript and the details Maya took, so your team can add the request to your property management software from there.
Yes. Buy as many local numbers as you need, one per building or one for leasing, and give each its own business hours and who it rings. Each number uses 500 SmallForce Credits a month.
Maya answers questions about availability, rent, pets and fees, and takes the prospect’s name, number and the times that suit them. Your leasing team confirms the viewing.
Mostly for the work around tenants: answering the phone after hours, taking maintenance requests, replying to leasing questions and keeping owners updated. SmallForce gives you a team of AI employees for that, with Maya on the phones.
You write the greeting. We recommend saying it’s an AI assistant, and in many places you must tell callers the call is recorded.
Try it free
Report a leak, ask about a two-bed, or try to get through to “the manager”. Then give her your own lines and policies.
Live demo · voice or video
Up to 3 minutes · no sign-up
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