Every green block was booked by Maya on a phone call. Evenings, weekends, and the hours you spent on a job site.
A week on the owner’s Google Calendar. Green estimates were booked by Maya on calls.
Cedar & Co. Remodeling is a sample business.
One call, start to finish
The recording, the transcript, and the conversation Maya had while she checked your calendar. The appointment is already on it.
(512) 555-0148
Inbound · Phone · Maya
Phone call audio
Transcript
Free estimate · Kevin Park
Notes from the call
Kitchen remodel. Wants to start right after the holidays. Called the main line Wednesday at 2:41 PM. Phone (512) 555-0148.
Added by Maya during the call
A booking call in the real Calls page, and the event it made.
Cedar & Co. Remodeling is a sample business.
On every booking call
A good front desk qualifies first, books second, and confirms before hanging up. So does Maya.
Maya qualifies every caller with your questions, in a normal conversation, before she offers a time.
Maya is on a call(512) 555-0148 · inbound
MayaWhat city is the house in?
CallerRound Rock.
MayaAre you hoping to start in the next few months?
CallerRight after the holidays.
She checks your Google Calendar first, so an estimate never lands on top of a job.
Out of your area, a job you don’t do, a start date too far out. Politely, every time.
Dana OrtizNot booked
Bathroom in Killeen. Outside your area, so Maya shared your referral list.
Tom ReyesNot booked
Roof leak. You don’t do roofs, so Maya said so and suggested a roofer.
Google Calendar emails the caller the time, the address and your notes. They can accept it in one tap.
kevin.park@gmail.com · just now
Invitation: Free estimate · Cedar & Co. Remodeling
Thu Oct 23 · 10:00 – 11:00 AM · 1408 Brushy Creek Rd
Your rules
Write it the way you’d brief a new front desk hire. Maya follows it on every call, and you can change it any time. That’s AI lead qualification in plain English.
Book free in-home estimates on Rosa’s calendar for kitchens, bathrooms and decks.
We work in Round Rock, Georgetown, Cedar Park, Pflugerville, Hutto, Leander and Lakeway. Anywhere else: say we don’t travel there and share the referral list.
Ask first: the project, the city, and when they want to start. More than six months out, take their details instead.
Weekdays 8 to 4, one hour each, never right after a site visit. Get an email for the invite and read the time back.
After hours
Most people call when their own workday ends. Maya is your after hours answering service too: she books the visit, and the invite reaches them before they put the phone down.
While you were off4 calls · 3 booked
Tuesday, October 21
9:44
Mailnow
Invitation: Free estimate @ Wed Oct 22, 10am
Cedar & Co. Remodeling · 1408 Brushy Creek Rd. Accept?
Set up
Everything happens in your SmallForce dashboard. No scripts, no call center onboarding, no new calendar app.
1Get a business number
A local number in your area code, ready in seconds.
2Connect Google Calendar
Connect the calendar you book from and let Maya use it for callers.
3Write who to book
Your services, your area, your hours and what to ask first.
4Let customers call
Point the number at Maya and set it to take calls from anyone.
Compare
A person on the phones can do more, at a cost. A booking link is cheap, but most callers won’t use it. Maya answers like a person and books like a link.
| Feature | SmallForce · Maya | A human appointment setter | A booking link | Voicemail |
|---|---|---|---|---|
| Answers your phone | Every call, any hour | During their shift | No, the caller books online | No |
| Books during the call | Yes, on Google Calendar | Yes | Only if the caller does it | No |
| Asks your qualifying questions | Yes, from your instructions | Yes | Only form fields | No |
| Recording and transcript of every call | Every call | Rarely | No call to record | Audio only |
| Evenings and weekends | Included, any hour | Extra shifts, extra pay | Yes, if callers find it | Takes a message |
So does every other AI employee. Standard voice calls use 14 SmallForce Credits a minute, and a local number uses 500 a month.
Who it’s for
If you drive out, or customers come in, there’s an appointment to set. Maya sets it on the first call.
FAQ
The questions businesses ask most before they let AI book their calendar, answered straight.
An AI appointment setter answers your calls, asks the questions you’d ask, and books the callers who fit into your calendar. Maya, the SmallForce AI receptionist, does this on your business number, using your own instructions and your Google Calendar, at any hour.
Yes. When an AI employee answers your number, Maya checks your Google Calendar for real free time while the caller is on the line, offers a couple of options, and adds the appointment as soon as they pick one. She reads the time back before the call ends.
Google Calendar today. Connect the calendar you book from and turn on Requests from outside the team for it, so Maya can use it for callers. Other calendars aren’t supported yet.
With your instructions. Tell Maya what you book, where you work, your hours and what to ask first, in plain English. She asks every caller, books the ones who fit and politely turns away the rest, and every call is recorded and transcribed in your Calls page.
Yes, by email. Maya asks for the caller’s email and adds them to the event, so Google Calendar sends them the invite with the time and the address. Text message confirmations aren’t available yet.
Yes. When a customer calls back to change or cancel, Maya finds their appointment on your calendar and moves it or takes it off.
Not yet. Maya answers the calls that come in to your business number, and when a lead calls, she can book them on that call.
A person can handle long sales conversations and call leads back, and is paid by the hour or per appointment. An AI appointment setter answers every incoming call at any hour, asks the same questions every time and books straight onto your calendar for a monthly plan. Many small businesses put AI on the phones and keep their people for the visits.
Maya is included in the $149 a month SmallForce plan with every other AI employee. Standard voice calls use 14 SmallForce Credits a minute and a local number uses 500 a month. The same credits cover the rest of your AI employees’ work.
See plans and pricingYou write the greeting. We recommend saying it’s an AI assistant, and in many places you must tell callers the call is recorded.
Get started
Give Maya your number, your calendar and your rules. Every caller who fits gets a time, while you’re out doing the work.
