Your Google Reviews.
Managed by AI.
Small business owners lose customers to unanswered reviews every day. SmallForce analyzes sentiment, drafts perfect replies, and helps you rank higher on Google — all on autopilot.
Free to start · Setup in 2 minutes · No credit card required
sentiment accuracy
saved per week on reviews
average response time
review coverage
Everything you need
Google Reviews on autopilot
so
you can focus on your business
Every review analyzed.
Instantly.
SmallForce's AI reads every Google review the moment it comes in — classifying sentiment, identifying key themes, and surfacing what matters most so you never miss a trend or a complaint.
- ✓ Positive, negative & neutral sentiment breakdown
- ✓ Key theme detection (service, price, staff, wait time)
- ✓ Trend tracking over time with visual dashboards
"Incredible service! The team went above and beyond..."
"Long wait time. Food was okay but service was slow."
"Great food but waited 40 minutes for a table. Would be 5 stars with better wait times."
"Hi Rachel, thank you for the kind words about our food! We hear you on the wait — we've added extra staff on weekends to fix this. We'd love to have you back! 🙏"
AI drafts the perfect reply.
You
just approve.
Every review gets a thoughtful, personalized reply — drafted by AI using your custom prompts and business knowledge. Acknowledge praise, address concerns, and show customers you care — in seconds, not hours.
- ✓ Custom prompts match your brand voice
- ✓ Uses your business knowledge for accurate replies
- ✓ Edit or approve with one tap before posting
New review? You know
before anyone
else.
Get instant alerts the moment a new review lands. See the sentiment, the star rating, and an AI-drafted reply — all in one notification. Respond in seconds, not days.
- ✓ Instant push notifications on new reviews
- ✓ Sentiment + star rating in every alert
- ✓ Priority alerts for negative reviews
James M. — "Incredible service! The team went..."
Positive · AI reply readyKaren L. — "Long wait time. Food was okay but..."
Negative · Needs attentionAI Reply sent automatically
AI Recommendation
"Post a weekly update with photos. Businesses that post weekly get 2x more profile views and rank higher in 'near me' searches."
Rank #1 on Google.
AI shows you how.
SmallForce analyzes your Google Business Profile and gives you specific, actionable suggestions — posting frequency, keyword usage, review response rates — that directly boost your local search ranking.
- ✓ Post updates directly to your Google Business Profile
- ✓ AI analyzes your profile and suggests improvements
- ✓ Track local search ranking and visibility trends
All your locations.
One dashboard.
Whether you have 2 locations or 200, manage every Google review from a single screen. Compare ratings, spot location-specific issues, and ensure consistent, on-brand responses everywhere.
- ✓ Unified dashboard for all business locations
- ✓ Compare ratings and sentiment across branches
- ✓ Location-specific AI reply customization
Custom Prompts
Your tone. Your rules.
AI
replies your way.
Write custom prompts that teach the AI exactly how to reply to different types of reviews. Positive, negative, or neutral — every response matches your brand voice perfectly.
Review sentiment
Star rating
Location
Custom reply prompt
// Negative review response
Apologize sincerely. Acknowledge their specific complaint. Explain
what we're doing to fix it. Invite them back with a personal touch.
Keep it under 3 sentences. Never be defensive.
AI knowledge sources
Settings
And more
Everything to own your online reputation
Detailed analytics
Track rating trends, response times, and sentiment shifts. See which locations improve and which need attention — all in real-time.
Custom reply prompts
Write different prompts for different review types. Positive reviews get gratitude, negative reviews get empathy — all in your brand's voice.
Competitor insights
See how your ratings stack up against competitors. Understand what customers love about them — and where you can win.
Review request campaigns
Automatically ask satisfied customers for reviews at the right moment. More reviews = higher ranking on Google.
SEO optimization
AI analyzes your Google Business Profile and gives specific suggestions to improve your local search ranking and visibility.
Reputation alerts
Get instant alerts when your rating drops, a negative trend emerges, or a review needs urgent attention. Stay ahead of problems.
Who it's for
Built for businesses that
live
and die by Google Reviews
Restaurants & Hospitality
5hrs saved/wkReply to every review about food quality, service, and ambiance. AI understands context — thanking regulars and addressing one-time complaints with empathy and solutions.
Medical & Dental
100% response rateMaintain HIPAA-conscious replies while showing you care. AI never shares patient details — just professional, empathetic responses that build trust with future patients.
Home Services
24/7 repliesPlumbers, electricians, landscapers — your reviews are your lifeline. AI replies instantly, even when you're on a job, so potential customers see a responsive, professional business.
Retail & Franchises
Multi-locationManage reviews across dozens of locations with consistent, on-brand responses. Compare ratings, spot underperformers, and ensure every store maintains your reputation standard.
Frequently asked questions
How does the AI sentiment analysis work? +
SmallForce's AI reads every Google review and classifies it as positive, negative, or neutral. It identifies key themes — like service quality, wait times, or staff friendliness — so you can spot trends instantly without reading hundreds of reviews manually.
Can the AI write replies that sound like me? +
Yes. You write custom prompts that teach the AI your tone, style, and common responses. It uses your business knowledge — pricing, policies, FAQs — to draft replies that sound authentically like your team. You can approve or edit before posting.
Does it work with multiple business locations? +
Absolutely. Connect all your Google Business Profiles and manage reviews for every location from one dashboard. Filter by location, compare ratings, and ensure consistent responses across all your branches.
How fast does it notify me about new reviews? +
SmallForce monitors your Google Business Profile continuously. You'll get instant notifications when a new review comes in — along with the AI's sentiment analysis and a draft reply ready for your approval.
Can it help improve my Google search ranking? +
Yes. SmallForce analyzes your Google Business Profile and gives you specific suggestions — posting frequency, keyword usage, review response rates — that directly influence your local search ranking. Businesses that respond to reviews rank higher on Google.
Is it free to start? +
Yes. Download SmallForce, connect your Google Business Profile, and start managing reviews immediately. No credit card required. You'll see AI sentiment analysis and draft replies from day one.
Your reviews shouldn't go
unanswered.
Let AI analyze sentiment, draft replies, and boost your Google ranking — while you focus on your business.
Free to start · No credit card · Cancel anytime