WhatsApp Business Suite

Your entire WhatsApp.
One powerful platform.

A complete WhatsApp Business API suite — real-time inbox, broadcast campaigns, Meta-approved templates, analytics, and CRM integration — built for small businesses that want to turn conversations into customers.

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Official Meta API · Free to start · No credit card required

WhatsApp 5
All Unread
All VIP Hot Lead Follow Up
AM
Alex Martinez
2m

Hey, I'd like to place a bulk order for...

VIP
SC
Sarah Chen
15m

📷 Photo

Hot Lead
JR
James Rivera
1h

✓✓ Thanks for the update!

Follow Up
LK
Lisa Kim
3h

✓✓ I'll send the invoice shortly

MP
Mike Patel
5h

✓✓ See you at the store tomorrow

VIP
Inbox
Analytics
Broadcast
Settings
4

powerful modules

8+

rich message types

Real-time

messages & analytics

0

messages dropped

Module 1

Smart Inbox

Every WhatsApp conversation, organized and actionable — in one real-time, searchable inbox.

WhatsApp

3
All Unread
Search conversations...
All VIP Follow Up Hot Lead
AM
Alex M. VIP
2m

Hey, I'd like to place a bulk order for...

SC
Sarah C.
15m

📷 Photo

JR
James R. 1h

✓✓ Thanks for the update!

2 unread · 1 CRM linked Live

Real-Time Messaging

Messages appear instantly via Supabase Realtime. No manual refresh needed.

Search & Filter

Search by name or phone. Filter by multiple tags with OR logic.

CRM Linking

Conversations auto-link to CRM contacts by phone number with a visual indicator.

Custom Tags

Create color-coded tags like "VIP", "Follow Up", "Hot Lead" and assign multiple per chat.

Unread Filter

One-tap filter to show only unread conversations. Focus on what needs attention.

Drag & Drop Tags

Create, edit, reorder, and color-code tags with a premium drag-and-drop interface.

Module 2

Rich Chat Experience

A chat experience built for business, not just messaging. Send photos, buttons, CTA links, documents, and more.

Rich Message Types

Send and receive text, images, videos, audio, documents, contacts, locations, and stickers.

Interactive Buttons

Send structured messages with up to 3 reply buttons, optional headers, and footers.

CTA URL Messages

Send messages with a call-to-action button that opens a link to your website or booking page.

Quick Replies Library

Save and reuse message templates with a shortcut and send count tracker. Respond in one tap.

Delivery Status

See delivery ticks (sent, delivered, read) on every outbound message in real time.

Media Attachments

Send photos with visual preview and optional caption before sending. Share invoices and receipts.

Module 3

Broadcast Campaigns

Reach thousands of customers with one tap. Personalized, compliant, and measurable.

Spring Sale 2025

Completed
1,240
Sent
1,198
Delivered
847
Read
126
Replied

97% delivery rate · 68% read rate

Product Launch

Scheduled

Mar 15, 2025 at 9:00 AM · 380 recipients

"Hi {{first_name}}, exciting news! We just launched our new..."

Customer Thank You

Draft

Last edited 2 hours ago · 0 recipients

Meta-Approved Templates

Broadcasts use official Meta-approved templates — ensuring compliance and high deliverability.

Dynamic Personalization

Map template variables to CRM fields for personalized mass messaging. Personalized messages at scale.

CRM Recipients

Add recipients from your CRM with a dedicated management screen. Target with precision.

Campaign Lifecycle

Full tracking: Draft → Scheduled → Sending → Completed / Failed. Know where every campaign stands.

Schedule Broadcasts

Schedule campaigns for a specific date and time. Plan marketing around your customers' schedule.

Delivery Analytics

Track sent, delivered, read, responded, and failed counts per broadcast. Measure what matters.

Module 4

Official Meta Templates

Create, manage, and sync Meta-approved message templates without leaving the app.

Full Template Editor

Create Meta templates with header, body, footer, and buttons — all from a visual editor.

Template Categories

Support for Marketing, Utility, and Authentication categories. The right type for every use case.

Multi-Language

Create templates in multiple languages. Reach customers in their preferred language.

Status Tracking

Real-time status: Draft, Pending, Approved, Rejected — with color-coded badges.

Sync from Meta

One-tap sync to pull latest template statuses from Meta's servers. Always up to date.

Draft & Iterate

Edit draft and rejected templates. View approved ones in read-only detail.

Order Confirmation

Approved
Utility EN

Hi {{1}}, your order #{{2}} has been confirmed...

Flash Sale Alert

Approved
Marketing EN, ES

🎉 {{1}}, exclusive 24-hour sale just for you!...

Booking Reminder

Pending
Utility EN

Hi {{1}}, reminder: your appointment is on {{2}}...

Welcome Message

Rejected
Marketing EN

Welcome to {{1}}! We're excited to have you...

Module 5

Analytics Dashboard

Data-driven decisions for your WhatsApp channel. Everything measured, nothing guessed.

Conversations

1,842 +12%

Messages Sent

8,394 +8%

Broadcast Reads

3,247 +24%

Response Rate

94% +3%
Activity (30 days) Feb 10 — Mar 11
Tag Distribution
VIP
42
Hot Lead
38
Follow Up
35
New
36

Conversation Analytics

Total conversations, new vs. returning, and activity trends over the last 30 days.

Message Volume

Inbound vs. outbound volume and engagement patterns. See how active your channel is.

Broadcast Performance

Aggregate campaign metrics: sent, delivered, read, responded, failed. Know what drives results.

Tag Distribution

Visual breakdown of how conversations are distributed across your custom tags.

Pull-to-Refresh

Instant dashboard refresh with visual feedback. Always see the latest numbers.

30-Day Rolling Window

Analytics cover the last 30 days with clear date range display. Focus on what's happening now.

Module 6

Settings & Connection

Connect, configure, and control — all in one place. Get set up in minutes.

Guided Connection Flow

Step-by-step wizard to connect your WhatsApp Business Account via Meta's official API. No technical expertise needed.

Phone Number Dashboard

See all connected phone numbers with status (Active/Inactive), quality rating, and display name.

Quality Rating

View Meta's quality rating for each phone number. Stay ahead of issues before they impact deliverability.

Subscription Gate

Checks for an active WhatsApp Business plan before enabling connection. Clear upgrade path, no surprises.

Management Hub

Quick access to Templates, Quick Replies, and Tags from one settings screen. Everything one tap away.

Self-Healing Sync

If a conversation record is missing, any incoming message reconstructs it automatically. You never lose data.

Why SmallForce

Built different. Built for small business.

Official Meta API

No unofficial hacks — your account stays safe, compliant, and future-proof.

Built-in CRM

Every chat connects to your customer record. See the full picture without switching screens.

Real-Time Everything

Messages, status updates, and analytics — all live. No refresh needed.

Mobile-Native

Run your WhatsApp business from your phone. A true mobile-first experience.

Broadcasts + Templates

Send personalized campaigns at scale, compliantly. Meta-approved messaging.

Custom Tags

Organize your inbox your way — no rigid pipelines. Color-coded, drag-and-drop.

Quick Replies

Saved messages, interactive buttons, CTA links — respond in one tap.

Analytics Dashboard

Conversations, messages, broadcasts, and tags — all measured. Data-driven decisions.

Frequently asked questions

Is this built on the official WhatsApp Business API? +

Yes. SmallForce connects through Meta's official WhatsApp Business API — not unofficial tools or hacks. Your account stays safe, compliant, and future-proof.

How do broadcast campaigns work? +

Create a campaign, select recipients from your CRM, pick a Meta-approved template, personalize it with dynamic fields like {{first_name}}, and send or schedule. You get full delivery analytics — sent, delivered, read, and responded.

Can I use it with my existing CRM contacts? +

Absolutely. SmallForce automatically links WhatsApp conversations to your CRM contacts by phone number. You see the full customer history without switching screens.

What message types can I send? +

Everything: text, images, videos, audio, documents, contacts, locations, stickers, interactive buttons, and CTA links. Plus saved quick replies for one-tap responses.

Do I need Meta approval for templates? +

Yes, for outbound broadcast messages. SmallForce includes a full template editor — create, submit for review, and track approval status. For regular conversations, you can message freely within 24 hours of the customer's last message.

Is it free to start? +

Yes. Download SmallForce and connect your WhatsApp Business Account in minutes. No credit card required to get started.

Turn WhatsApp into your most powerful sales channel.

Inbox, broadcasts, templates, analytics, and CRM — all in one app. Free to start.

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